Privacy Policy
How 7u7775 Protects Your Data

1 Data We Collect

7u7775 collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with our platform, and from trusted third-party service providers as part of our verification and payment processes. We collect only the minimum data necessary to operate the platform safely and compliantly.

1.1 Registration Data

When you create a 7u7775 account, we collect the following information:

• Full legal name
• Date of birth (for age verification)
• Residential address (city, district, country)
• Mobile phone number
• Email address
• Preferred currency (BDT by default)
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer (KYC) process, we may collect:

• Government-issued photo identification (National ID card, passport, or driving licence — front and back images)
• Proof of residential address (utility bill, bank statement, or mobile banking statement dated within 3 months)
• Source of funds documentation (for high-value deposits or withdrawals)
• Selfie or live facial recognition image (where required to confirm ID document match)

1.3 Financial Transaction Data

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and USDT (TRC-20), we collect:

• Mobile wallet number or bank account details associated with each transaction
• Transaction reference numbers and timestamps
• Deposit and withdrawal amounts in BDT
• Payment method used per transaction

We do not store full payment card numbers or full mobile banking PINs on our servers. Payment processing is handled through encrypted, tokenised integrations with our payment partners.

1.4 Platform Usage Data

When you use the 7u7775 platform, we automatically collect:

• IP address and approximate geographic location (city level)
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, games played, and features used
• Betting history, wagering amounts, and game outcomes
• Bonus claims and promotional activity

1.5 Communications Data

When you contact 7u7775 customer support — via email, live chat, or any other channel — we retain a record of those communications, including the content of messages and any attachments. This data is used to resolve your query, improve our support processes, and comply with our record-keeping obligations.

2 How We Use Your Data

7u7775 processes your personal data only for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with the purposes for which it was originally collected.

2.1 Account Management and Service Delivery

The primary purpose of data collection is to provide you with a functioning 7u7775 account and deliver our gaming and betting services. This includes creating and maintaining your account, processing deposits and withdrawals, crediting bonuses, and displaying your transaction and betting history.

2.2 Identity Verification and Regulatory Compliance

We are required by internationally recognised AML and KYC standards to verify the identity of every player before processing their first withdrawal. Your identity and financial data is used to conduct these mandatory checks, comply with applicable reporting obligations, and prevent financial crime. Failure to complete verification will result in account suspension and inability to withdraw funds.

2.3 Fraud Prevention and Platform Security

Technical and usage data — including IP addresses, device fingerprints, login patterns, and betting behaviour — is analysed to detect and prevent fraudulent activity, bonus abuse, multi-accounting, collusion, and unauthorised access. This processing is carried out on the basis of 7u7775's legitimate interest in maintaining a safe and fair platform for all players.

2.4 Responsible Gaming Monitoring

7u7775 uses your platform usage data, including session lengths, deposit frequency, loss patterns, and bet sizing behaviour, to identify players who may be experiencing gambling-related difficulties. This allows us to proactively reach out and offer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion. This processing is carried out in your vital interest and in fulfilment of our duty of care obligations.

2.5 Customer Support

Your account data and communications history is accessed by our support team solely to assist in resolving your queries efficiently. Support agents are bound by confidentiality obligations and may not use your data for any purpose beyond resolving your specific request.

2.6 Marketing Communications

With your explicit consent at the point of registration (or subsequently via your account settings), 7u7775 may send you promotional emails, SMS notifications, or in-platform messages about new games, bonuses, seasonal promotions (such as Eid, Pohela Boishakh, or BPL season offers), and VIP programme updates. You may withdraw your consent to receive marketing communications at any time by updating your preferences in your account settings or by contacting support.

2.7 Platform Improvement and Analytics

Aggregated and anonymised usage data is used to analyse platform performance, identify popular features, improve user experience, and develop new products. This analysis is conducted on anonymised data sets that cannot be linked back to any individual player.

3 Data Sharing & Third Parties

7u7775 does not sell your personal data. We share your data only with the specific categories of third parties listed below, strictly to the extent necessary to deliver our services and meet our legal obligations.

3.1 Payment Processing Partners

To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank, we share the minimum financial data required to initiate and confirm each transaction with the relevant payment provider. Payment partners are bound by their own strict data handling obligations and applicable Bangladeshi financial regulations.

3.2 Identity Verification Providers

We work with third-party KYC and identity verification service providers to automate parts of our player verification process. These providers process your identity documents and, where applicable, biometric data (such as facial recognition) solely to verify your identity on our behalf. They are contractually prohibited from using your data for any other purpose.

3.3 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Hacksaw Gaming, Spribe, and Ezugi may receive your anonymised player identifier and session data to deliver their games and calculate outcomes. These providers do not receive your full identity data, contact information, or financial details, and are bound by contractual data handling terms.

3.4 Legal and Regulatory Authorities

7u7775 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so — for example, in response to a valid court order, legal process, or regulatory investigation into suspected financial crime. We will notify you of such disclosures where we are legally permitted to do so.

3.5 Business Successors

In the event of a merger, acquisition, or transfer of all or part of 7u7775's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified in advance of any such transfer and of any changes to the privacy terms that apply to your data.

4 Cookies & Tracking Technologies

7u7775 uses cookies and similar technologies to operate the platform, maintain your login session, detect fraud, and understand how players use our service. This section explains what cookies we use, why, and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They allow the website to remember information about your visit, such as your login session, language preferences, and browsing behaviour. Cookies are not executable programs and cannot carry viruses or install malware on your device.

4.2 Types of Cookies We Use

4.3 Third-Party Cookies

7u7775 does not deploy third-party advertising or behavioural tracking cookies. Game providers embedded in the platform may set their own session cookies strictly for the purpose of delivering their game content. These cookies do not track your activity across other websites.

4.4 Managing Cookies

You can control non-essential cookies through your browser settings or through the cookie preference panel in your 7u7775 account settings. Please note that disabling essential or security cookies will prevent you from logging in and using the platform. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide granular cookie management tools accessible via their privacy or settings menus.

5 Data Retention & Storage

7u7775 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory retention obligations, and to resolve disputes or enforce our agreements.

5.1 Retention Periods

• Account and identity data — retained for the duration of your active account and for a minimum of 5 years after account closure, in compliance with AML record-keeping requirements.
• Financial transaction records — retained for a minimum of 5 years from the date of each transaction, in accordance with international financial record-keeping standards.
• KYC verification documents — retained for a minimum of 5 years after the end of the business relationship.
• Customer support communications — retained for 3 years from the date of each interaction.
• Platform usage logs — anonymised after 12 months and retained in anonymised form for up to 3 years for analytics purposes.
• Marketing consent records — retained for the duration of your account and for 2 years after account closure as evidence of consent.

5.2 Data Storage Location

Your personal data is stored on encrypted servers located in secure data centre facilities. 7u7775 implements physical access controls, network segmentation, and regular security audits at all data storage locations. Where data is transferred to or processed by service providers in other countries, such transfers are governed by contractual data protection clauses that ensure an equivalent level of protection to that described in this Policy.

5.3 Data Deletion

When the applicable retention period expires, personal data is securely deleted or permanently anonymised using industry-standard deletion procedures. Deletion requests submitted by players under their right to erasure (see Section 6) will be honoured where no overriding legal retention obligation applies. Where a legal obligation prevents immediate deletion, we will inform you of the applicable retention period and restrict processing of your data in the meantime.

6 Your Privacy Rights

As a 7u7775 account holder, you hold the following rights in relation to your personal data. These rights may be subject to limitations where overriding legal obligations apply — for example, our AML retention requirements may prevent immediate data deletion in some circumstances. We will always explain any applicable limitation clearly when responding to your request.

6.1 Right of Access

You have the right to request a copy of all personal data that 7u7775 holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of receiving a valid request. Submit your request to [email protected] with the subject line "Data Access Request".

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most account information directly within your account settings. For KYC-related corrections (e.g., a spelling error on your name as verified against your ID document), contact support with documentary evidence of the correct information.

6.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where you object to processing and there is no overriding legitimate ground for continued retention. As noted in Section 5.3, AML and regulatory obligations require us to retain certain data for a minimum period even after account closure; in such cases, we will restrict active processing while retaining the data in secure storage only.

6.4 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit that data to another controller. This right applies to data you have provided to us directly (such as registration data) and to data generated through your use of our services (such as transaction history).

6.5 Right to Restrict Processing

You may request that 7u7775 restrict the processing of your personal data — for example, while a rectification request is being resolved, or while an objection to processing is being assessed. During a restriction period, we will continue to store your data but will not actively process it for other purposes.

6.6 Right to Object

You have the right to object to the processing of your personal data where we rely on legitimate interests as our legal basis. This right applies particularly to our use of usage data for platform analytics and responsible gaming monitoring. Where you object and no compelling overriding interest exists, we will cease the relevant processing.

6.7 Rights Related to Automated Decision-Making

Certain decisions — including account suspension for suspected fraud, bonus forfeiture for detected bonus abuse, and responsible gaming interventions triggered by automated behaviour analysis — may involve automated processing. You have the right to request human review of any automated decision that significantly affects your account. Submit such requests to [email protected].

7 Data Security Measures

7u7775 implements a layered, defence-in-depth security architecture to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme is regularly reviewed and updated in response to emerging threats and evolving industry best practice.

7.1 Technical Security Controls

• TLS/SSL Encryption: All data in transit between your browser and 7u7775 servers is encrypted using TLS 1.2 or higher. Our SSL certificate is valid and maintained at all times.
• Data Encryption at Rest: Sensitive data fields including passwords, identity document scans, and financial records are encrypted at rest using AES-256 encryption.
• Password Hashing: User passwords are never stored in plain text. We use bcrypt hashing with a per-user salt to ensure that even in the unlikely event of a data breach, passwords cannot be recovered.
• Two-Factor Authentication: 7u7775 supports Two-Factor Authentication (2FA) for player accounts. We strongly recommend enabling 2FA to add a critical additional layer of login security.
• Intrusion Detection: Our infrastructure is monitored 24/7 by automated intrusion detection and prevention systems (IDS/IPS) that alert our security team to suspicious activity in real time.
• Regular Penetration Testing: We commission independent security audits and penetration tests on a regular basis to identify and remediate vulnerabilities before they can be exploited.

7.2 Organisational Security Controls

• Access to personal data is restricted on a strict need-to-know basis. Only authorised personnel with a verified operational requirement may access player data.
• All 7u7775 staff who handle personal data receive mandatory data protection and security training.
• Access to data systems is governed by role-based access control (RBAC) with multi-factor authentication required for all administrative access.
• All data access events are logged in tamper-evident audit trails retained for security review purposes.

7.3 Data Breach Response

In the event of a personal data breach that poses a risk to affected individuals, 7u7775 will notify affected players without undue delay, providing clear information about what data was affected, what steps we have taken to contain the breach, and what actions you should take to protect yourself. Our security and compliance team maintains a written data breach response plan that is tested and reviewed annually.

8 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or 7u7775's data handling practices, please contact our privacy team using the details below. We are committed to resolving all privacy-related enquiries fairly and transparently.

8.1 Privacy Contact

All privacy-related correspondence should be directed to:

8.2 Response Timeframes

• General privacy enquiries: We aim to respond within 5 business days.
• Formal data rights requests (access, erasure, rectification, portability): We will acknowledge within 5 business days and provide a full response within 30 days. Where a request is particularly complex, we may extend this period by a further 30 days, with notice to you.
• Data breach notifications: Where you are an affected party in a confirmed breach, we will notify you without undue delay and in any event within 72 hours of our becoming aware of the breach.

8.3 Complaints

If you are not satisfied with our response to a privacy enquiry or data rights request, you have the right to escalate your complaint. 7u7775 takes all privacy complaints seriously. Upon escalation, your complaint will be reviewed by a senior member of our compliance team who was not involved in the original response. We will provide a final written response within 15 business days of receiving your escalation.

8.4 Policy Updates

7u7775 may update this Privacy Policy from time to time to reflect changes in our data practices, new service features, changes to applicable law, or other operational requirements. When we make material changes to this Policy, we will notify you via email to the address registered on your account and by displaying a prominent notice on the 7u7775 platform for a minimum of 30 days prior to the changes taking effect. The updated Policy will always be accessible at 7u7775.vip/privacy-policy. Your continued use of the platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.

We encourage you to review this Policy periodically so you remain informed about how 7u7775 protects your personal data. If any update to this Policy requires your fresh consent, we will request that consent explicitly before the new terms take effect.